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Resident Liaison Officer

Job Title: Resident Liaison Officer
Contract Type: Permanent
Location: Lewisham, London
Salary: £25000 - £27000 per annum + + £3,500 car allowance
Start Date: ASAP
REF: SRURL1_1649857935
Contact Name: Sophie Rowley
Contact Email:
Job Published: about 1 month ago

Job Description

Resident Liaison Officer Roles Available (Perm)

Working with a large Housing Contractor

Starting at £25,000 per annum with £3,500 car allowance (must have full driving licence and car)


  • Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
  • Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
  • Take an active role in developing, agreeing and managing the resident's consultation plan for individual projects.
  • Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
  • Coordinate the temporary or permanent re-housing of residents, where necessary.
  • Advise Project Managers of the likely effects of capital works on residents.
  • Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
  • Liaise with contractors, external agencies and Royal Borough of Kensington & Chelsea staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.

Who are we looking for?

  • Proven RLO experience
  • High level of computer literacy in MS Office, (Word - Intermediate, Excel - Intermediate, Outlook - Intermediate)
  • People management skills
  • Competent, clear and concise writer
  • Excellent verbal communication skills