Job Description
Resident Liason Officer
Merseyside and Runcorn region
£24,000k
Monday - Friday
08:00am - 17:00pm
Key Knowledge
Experience of Customer Engagement and improving Customer Satisfaction is essential
Proven understanding of Customer Care with particular reference to vulnerable people is essential
Demonstrable knowledge and experience of Complaint procedures is desirable
A good working knowledge of Microsoft Office Suite is essential
Key Skills
Excellent Customer service skills with a can do approach to problem solving is essential
Strong interpersonal skills; must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful and diplomatic is essential
First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing at all levels is essential
A target focussed and financially aware perspective is desirable
Excellent planning and organisational skills using logic and objectivity are essential
Ability to work on your own initiative, and as part of a team is desirable
Must hold a current driving licence, as you will be required to drive is essential
Key Experience
Experience of working within a customer services environment is essential
Previous experience of working with Local Authorities or Registered Housing Providers is desirable
Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
Knowledge of Reactive Maintenance Services is desirable
Other Key Information
Flexibility regarding travel and working at various sites, and attendance at evening meetings
Provide a current Enhanced DBS certificate or undertake one prior to commencement date
Full Clean Driving license
You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)
INTERESTED?
Please contact Kerry on 07395883655 or apply with your CV
