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Resident Liaison Officer

Job Title: Resident Liaison Officer
Contract Type: Permanent
Location: Liverpool, Merseyside
Salary: Up to £24000 per annum
REF: KM04_1653904528
Contact Name: Kerry Mcmenamin
Contact Email:
Job Published: about 1 month ago

Job Description

Resident Liason Officer

Merseyside and Runcorn region


Monday - Friday

08:00am - 17:00pm

Key Knowledge

  • Experience of Customer Engagement and improving Customer Satisfaction is essential

  • Proven understanding of Customer Care with particular reference to vulnerable people is essential

  • Demonstrable knowledge and experience of Complaint procedures is desirable

  • A good working knowledge of Microsoft Office Suite is essential

Key Skills

  • Excellent Customer service skills with a can do approach to problem solving is essential

  • Strong interpersonal skills; must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful and diplomatic is essential

  • First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing at all levels is essential

  • A target focussed and financially aware perspective is desirable

  • Excellent planning and organisational skills using logic and objectivity are essential

  • Ability to work on your own initiative, and as part of a team is desirable

  • Must hold a current driving licence, as you will be required to drive is essential

Key Experience

  • Experience of working within a customer services environment is essential

  • Previous experience of working with Local Authorities or Registered Housing Providers is desirable

  • Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential

  • Knowledge of Reactive Maintenance Services is desirable

Other Key Information

  • Flexibility regarding travel and working at various sites, and attendance at evening meetings

  • Provide a current Enhanced DBS certificate or undertake one prior to commencement date

  • Full Clean Driving license

  • You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)


Please contact Kerry on 07395883655 or apply with your CV