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Resident Liaison Officer

Job Title: Resident Liaison Officer
Contract Type: Contract
Location: North West London, London
Salary: £25000 - £28000 per annum
REF: RLO_1556707813
Contact Name: Georgia Frost
Contact Email:
Job Published: 4 months ago

Job Description

Resident Liaison Officer

Job Type - Temporary - Permanent

Start Date: Immediate

Industry - Maintenance

Location - North West London

Salary - £25,000 - £28,000 + package

Job Description

Daniel Owen are currently recruiting on behalf of a large property services maintenance company. Our client is looking for an experienced Resident Liaison Officer to join their team based in North West London.

This will be working within a large contractor with a turn over of over 30mil per year working on a large scale of planned works inclusing internals, externals and FRA so an experienced Resident Liaison Officer is a MUST.

This is a temporary to permanent position and a driving licence is required.

Daily responsibilities for the successful Resident Liaison Officer will include:

  • Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme
  • Assessing where high risk/vulnerable residents are present and ensuring SM tailors works according to the risk level
  • To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants. This report to include: Notes of all visits to Tenants, All complaints or problems encountered and how these have been remedied, Confidential notes on problem addresses.
  • Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices
  • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
  • Arrange appointment for surveys and works

Requirements for the role:

  • You have a Good telephone manner
  • You have the ability to make people smile
  • You have a strong customer ethos
  • The ability to establish and maintain good customer/client relationships.
  • You have good time management, planning & organisational skills
  • You have good attention to detail
  • You take responsibility
  • You work & behave positively, proactively & constructively
  • The ability to work with the minimum of supervision as part of a team.
  • You work well within a team and can take instruction
  • You have good communication skills
  • Take ownership of problems to find a resolution
  • Experience of working with computerised systems, particularly Microsoft Excel
  • Experience of partnership/alliance/collaborative working
  • Experience of handling multiple tasks in a high volume, rapidly changing environment
  • Embraces equality and diversity in all we do


Our client is offering a temporary to permanent position within a well-established local authority