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Responsive Repairs Manager - £60k + Package

Job Title: Responsive Repairs Manager - £60k + Package
Contract Type: Permanent
Location: North West London, London
Industry:
Salary: Negotiable
REF: Repairs Mgr_1549553724
Contact Name: Billy McNamara
Contact Email: billy.mcnamara@danielowen.co.uk
Job Published: 2 months ago

Job Description

Responsive Repairs Manager - £60k + Package

North West London

Daniel Owen are proud to be representing one of London's largest housing associations who are currently looking for someone to manage and lead their responsive repairs service.

Responsibilities:

Reporting to the Head of Responsive Repairs you will:

  • Lead, manage and co-ordinate the technical/operational delivery functions of the responsive repair service
  • Assist in developing business plans that meet strategic priorities
  • Deputise as the Head of Responsive when necessary
  • Undertake strategic risk assessment of all responsive repairs service activities
  • Ensure that the Repairs Service meets, and where possible exceeds, its service/financial objectives
  • Provide leadership, support and motivation to staff in the teams reporting to you
  • Provide effective performance management
  • Produce a labour strategy for the responsive repairs service
  • Ensure that the requirement to provide a 24/7 service is effectively discharged
  • Embed a customer focused approach to continuous service improvement and respond creatively to the needs and aspirations of residents
  • Manage the responsive repairs revenue budgets for the service in accordance with financial regulations

Experience:

  • Successfully manage a multi-disciplinary customer focused service operating through a call centre environment and a direct labour workforce
  • Evidence of managing significant multi-million £ budgets

If this sounds like something of interest then please reply with your CV.

Responsive Repairs Manager - £60k + Package - North West London