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Service Manager

Contract Type: Permanent
Location: Vauxhall, London
Salary: £45000 - £50000 per annum + + Benefits
Start Date: ASAP
Duration: FULL TIME
REF: GM - CM - NL_1641460291
Contact Name: Gregor McDonald
Contact Email:
Job Published: 14 days ago

Job Description

Service Manager
Industry - Repairs and Voids
Location - South East/West London
Salary - £45-50k

Job Description

Daniel Owen are proud to be partnered with a large growing property maintenance company in the London area. This is an exciting opportunity to join a company with an aggressive growth plan.

They are looking for a Service Manager to come on board and manage all the Repairs and Voids contracts. Working closely with the Operations Manager, you will manage the day-to-day operation of the contract and have overall responsibility for tenant and client satisfaction and involvement.

Daily responsibilities for the successful Contract Manager will include:

  • You will achieve or exceed budgeted profits whilst adding value to the client's property and service portfolio.
  • Manage the development and performance of all contract operations and establish and maintain relationships.
  • Ensure a high standard of service delivery of both directly delivered and subcontracted services.
  • Achieve or exceed service level agreements and key performance indicators as well as identify opportunities for contract improvements and expansion.
  • Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies.
  • Experience managing all the void and responsive repairs projects.
  • To recruit and develop a team including tradesman, local contractors able to refirb/re-model void properties.
  • Able to price and programme works from drawings, organising labour and materials etc.
  • Regularly review service delivery.

Requirements for the role:

  • You will have a proven track record and experience of managing reactive and major works projects.
  • The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently maintaining a high level of service at all times.
  • Social Housing, Local authority or contractor experience is a must.