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Systems Support Officer

Job Title: Systems Support Officer
Contract Type: Contract
Location: City of London, London
Salary: £30000 - £38000 per annum
Start Date: ASAP
REF: BE Systems_1565775576
Contact Name: Maya Augustin
Contact Email:
Job Published: 6 months ago

Job Description

To be a Super User on the Ultra Soft system

  •  To be the first point of contact for all general system queries
  •  To be the first point of contact for all billing queries.
  •  To be the first line of support for all Business Centres in relation to Ultra Soft
  •  To produce and support with billing reports
  •  To send out billing reminders to all sites
  •  To set up new user log ins and support existing users with any log in issues
  •  To provide contract licence support for the Sales Team
  •  To maintain the document suite with any changes and manual amendments.
  •  Liaise with the company and Ultra Soft with any changes or updates needed
  •  To provide training and an orientation for all new starters
  •  To complete general audits on the system
  •  To support the Accounts team on Net Suite and Adaptive systems

Experience - 1-3 years systems management experience - Essential

- Experience in supporting a business function - Desired

- Training experience - Essential

Skills and Abilities - Good telephone and face-to-face communication skills - Essential

- Ability to understand and meet legislative requirements, best practice and company polices at all times - Essential

- Flexible approach to the changing needs of the business - Essential

Work Requirements - Full time position working business hours Monday to Friday - Essential

- Occasional irregular hours if required to meet business needs - Essential

- Flexibility to travel to other sites - Essential