This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.
Some key responsibilities include;
- To monitor the outstanding repair calls within the help desk.
- To ensure effective communication between our operational team and our client.
- Provide additional administration and support, where required for other team members and managers.
- Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.
Need to be able to start immediately