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Temporary Accommodation Team Leader

Contract Type: Permanent
Location: Hitchin, Hertfordshire
Industry:
Salary: Up to £37717 per annum
REF: EM07063_1654614724
Contact Name: Elle Muller
Contact Email: Elle.Muller@danielowen.co.uk
Job Published: 18 days ago

Job Description

Temporary Accommodation Team Leader
Full time, permanent role
£37,717 per annum
Letchworth

We currently have a fantastic opportunity for a Temporary Accommodation Team Leader to join a Housing Association based in and around Letchworth.

PURPOSE

Responsible for the delivery of high quality, proactive housing management service to vulnerable customers in the community.

RESPONSIBILITIES

  • Provide efficient day to day management of teams, working closely with other agencies to ensure maximum support to vulnerable service users in the community.
  • Ensure the effective delivery of a high quality front line customer focused service
  • Oversee collection of charges from customers and follow procedures for recovery of arrears
  • Deploy colleagues effectively and ensure they are performing to agreed standard
  • Deal with tenants disputes and complaints
  • Formulate and review policies and procedures related to the running of Support Services
  • Liaison with external/partner agencies to deliver a full and effective service
  • Collate management statistics in line with performance indicators, to monitor performance and plan any necessary action
  • Monitor contracts and service level agreements for compliance
  • Manage the out of hours service

If you are interested in this role, please apply with your CV.

LON123

Keywords: Temporary Accommodation Team Leader, Housing Officers, Tenants, Housing Association, Letchworth