Managing all tenancy fraud, sub-letting and RTB fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action
Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims
Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
Representation in court on behalf of company for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
Managing complex cases e.g. complex successions, complex end of tenancy reviews.
Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings.
Looking for someone with:
Good investigative, intelligence gathering and problem solving skills.
Solution driven individual
An excellent understanding of anti-social behaviour Tenancy fraud knowledge - desired.
Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair.
Experience of investigative interviewing, ideally for fraud and/or ASB
Good organisational skills with ability to manage a varied workload and keep full, accurate and up to date records
Experience of preparing and presenting cases at court
Experience of successful case management with positive outcomes
A Counter Fraud Specialist qualification or working towards on is desirable.