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Trainee Resident Liaison Officer

Job Title: Trainee Resident Liaison Officer
Contract Type: Permanent
Location: Edgware, Middlesex
Salary: £18000 - £20000 per annum + Car, Fuel Card
Start Date: ASAP
Duration: Perm
REF: SRR205_1506357453
Contact Name: Sophie Rowley
Contact Email:
Job Published: 12 months ago

Job Description

Currently working with a leading Repairs Contractor based in North London.

They are looking for a Trainee Resident Liaison Officer to join the team.


  • To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants. This report to include: Notes of all visits to Tenants, All complaints or problems encountered and how these have been remedied, Confidential notes on problem addresses.
  • Visit each resident prior to work commencing to introduce the business and communicate the scope of works. Give residents contact numbers and a pack detailing the full RLO process.
  • Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly.
  • Work with site staff to implement effective practices.
  • Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property.

Must be eager to learn and have a Full UK Driving Licence.

Please send through your CV to be considered for the position.