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Void Administrator/Coordinator

Job Title: Void Administrator/Coordinator
Contract Type: Temporary
Location: West Sussex, England
Industry:
Salary: £20000 - £25000 per annum
REF: DRAC02_1614961826
Contact Name: Demi Redhead
Contact Email: demi.redhead@danielowen.co.uk
Job Published: 2 months ago

Job Description

My client are a maintenance contractor based in West Sussex. They require a voids coordinator/administrator to join their growing repairs team. The contractor is one of the most well known in the industry and provide excellent career progression and training. This role will be a contract role with further potential.

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

  • Managing operatives diaries
  • High attention to detail, updating in house systems
  • Liaising with tenants and operatives to arrange repairs
  • Understanding of Schedule of rates
  • Previous void administration experience
  • Collating and generating reports
  • Strong diary management
  • Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
  • Prioritising emergency works
  • Booking appointments and allocating works to the available operatives, and following works from start through to completion
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
  • Ensure all relevant data is up-dated on a timely basis
  • Any other ad-hoc roles that may arise
  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub-contractors.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met

If you have the relevant experience and are immediately available please apply with your most recent CV.