Customer Service Advisor
SHPPL_1715270556
Posted: 09/05/2024
- £13.34 - £14.34 per hour
- Sutton, London
- TEMPORARY
Planner/Customer Service Advisor
Temporary on going position
Monday - Friday
0800-1700
Office based
Working within the responsive repairs team with the DLO.
Must have previous social housing or repairs experience based on the nature of the work.
Planner / Scheduler Responsibilities:
- Managing calls on system
- Managing operatives diaries
- General administration
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants, and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPI's
- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to completion
- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external supply companies
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers, and trades
