Service Charge Officer

  • £18.91 - £19.91 per hour
  • City of London, London

Service Charge Officer
Monday - Friday
Office based
£18.91per hour

Key responsibilities

  • Handle service charge enquiries from residents and internal staff
  • Work with your managers to answer escalated customer complaints
  • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
  • Investigate and where necessary make service charge adjustments in ERP
  • Participate and contribute to projects relating service charges
  • Liaise with key stakeholders to ensure accuracy of service charges
  • Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
  • Ensure all enquiries from residents are acknowledged
  • When necessary attend face to face meetings with residents to resolve disputes
  • Support the rent team with any service charge queries, including those from local authorities
  • Ability to adapt and manage change in a challenging environment.
  • Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
  • Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation.

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