Service Charge Officer
SCOCL_1715152996
Posted: 08/05/2024
- £18.91 - £19.91 per hour
- City of London, London
- TEMPORARY
Service Charge Officer
Monday - Friday
Office based
£18.91per hour
Key responsibilities
- Handle service charge enquiries from residents and internal staff
- Work with your managers to answer escalated customer complaints
- Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
- Investigate and where necessary make service charge adjustments in ERP
- Participate and contribute to projects relating service charges
- Liaise with key stakeholders to ensure accuracy of service charges
- Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
- Ensure all enquiries from residents are acknowledged
- When necessary attend face to face meetings with residents to resolve disputes
- Support the rent team with any service charge queries, including those from local authorities
- Ability to adapt and manage change in a challenging environment.
- Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
- Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation.
