All Case Studies
Case Study: Delivering a Complete Workforce Solution
The Background
Daniel Owen approached a local authority based on the borders of London and Essex after their existing Vendor Managed Service provider struggled to deliver the specific skill sets and high volume of workers required. Understanding the need for a tailored approach, the client partnered with Daniel Owen with separate commercial terms to supply permanent, fixed-term, and temporary to permanent candidates.
The Challenge
The client was undergoing a huge operational shift which needed a complete workforce re-structure alongside their existing council framework as a separate area of the business.
This partnership involved consulting on department structures, identifying requirements and recruiting the appropriate skill sets across repairs & maintenance, voids, planned works, disrepair, electrical, gas, damp & mould, and fire safety as well as cleaning, catering, estates, and facilities management.
The challenge was extremely complex; they needed an agency capable of sourcing a high volume of compliant, skilled personnel whilst head-hunting experienced Directors and Management to implement the local authorities vision whilst looking at their structures/pay scales against the local authority structure.
The DO Difference
Daniel Owen tackled this by implementing a tailored account management structure, working in partnership with the client’s HR, talent and procurement teams. We went beyond standard sourcing, offering a consultative approach that included salary benchmarking, technical briefings with hiring managers, and integrating diversity & inclusion targets into the hiring process.
Our placements spanned the entire organisation, including:
- Supplying at Director level, Heads of Service and specialist managers.
- RICS-qualified Surveyors, Supervisors, Commercial Administrators, Schedulers, Planners, and Data Analysts.
- Domestic Gas Engineers, FRA Carpenters, Fire Stoppers, and multi-traders, plumbers, plasterers, bricklayers, and groundworkers.
Daniel Owen managed the full candidate journey from onboarding to aftercare, ensuring compliance checks (RTW, DBS, Asbestos Awareness, skills matrix, work references). Through quarterly reviews, we track time-to-fill, quality-of-hire, diversity metrics, and overall satisfaction. We also aligned with the client’s ethos by ensuring social value and community support opportunities were integrated so recruitment efforts positively impacted local areas.
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