All Case Studies
Driven Recruitment
A prominent Facilities Management company required reliable cleaning operatives for a high-pressure healthcare site in Oxford, while their Area Manager was facing long round-trip journeys to manage inductions and cover staff. Daniel Owen stepped in with a hands-on approach, carefully vetting the right operative and personally supporting on-site inductions and logistics — ensuring the role was filled quickly while saving the client valuable time to focus on their wider responsibilities.
The Background
An area manager for a prominent Facilities Management company engaged Daniel Owen for the first time to help source reliable cleaning operatives for a high-pressure healthcare site.
The Challenge
Chris had specialist cleaning roles to fill on an Oxford-based healthcare site. The requirements were tight: candidates needed to be highly reliable, experienced, and a perfect fit for a sensitive healthcare environment.
Additionally, the logistics of managing the site were taking a significant toll on Chris’s schedule. As an Area Manager, he was facing 4-hour roundtrips just to conduct inductions and manage handovers for cover staff, pulling his focus away from critical duties.
The DO Difference
Sammy Ahmet, one of our managing consultants, knew this assignment required a hands-on approach.
To ensure alignment, she met with Chris face-to-face to introduce herself, understand the specifics of the role, and ensure she could meet his expectations.
An ideal, fully vetted operative was selected, and once prepared by Daniel Owen, they were ready on-site, on time, and equipped to deliver exceptional work, meeting both Chris’s needs and keeping his end client entirely satisfied.
Sammy doesn’t stop at just filling the shifts, however, personally driving to sites to induct the operative and even returning to collect and hand over keys for the cover cleaner.
By stepping in to handle these logistics, Sammy saved Chris hours of time he would have spent driving and meeting with operatives.
Client Feedback
“I'm very pleased with the service I've received; 'above and beyond' is how I described it to her. She deserves to be recognised as outstanding. Positive feedback is rarely received, everyone is quick to moan or complain so I always try to thank people that go out of their way, personally and professionally. I have nothing but positive things to say about anyone within Daniel Owen I've dealt with, all are quick to come back to me and help where they can. Keep up the good work."
- Chris, Area Manager, Leading Facilities Management Company
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