Call Centre Manager

Call Centre Manager
Based in North London
Permanent
Office based
£38-40K per annum based on experience

We are looking for a hands‑on Call Centre Manager who is comfortable answering calls as part of daily operations, especially while learning the role and supporting the team. This position offers a strong opportunity to grow within the company and expand our call centre services as we continue to develop.

About the Role

We're seeking an experienced, motivational Call Centre Manager who can lead our team to deliver outstanding customer service. You'll be responsible for day‑to‑day operations, coaching and developing staff, improving customer satisfaction, and ensuring our service runs smoothly and efficiently.

Key Responsibilities

• Answer calls and provide front‑line support when needed

• Lead, coach, and support call centre teams
• Monitor performance and deliver regular reporting
• Implement strategies to improve customer satisfaction and team efficiency
• Manage staffing, scheduling, and training
• Handle escalations and ensure high‑quality service
• Help grow and expand the call centre function
• Collaborate with other departments to enhance customer experience

What We're Looking For

• Proven experience managing a call centre or customer service team

• Strong leadership and communication skills
• Ability to analyse data and act on insights
• Comfortable leading by example, including taking calls
• Passion for building and growing a team and service

What We Offer

• A supportive, friendly work environment

• The opportunity to grow with the company and expand the service
• Career development and leadership growth
• Competitive salary and benefits
• The chance to shape the future of our customer service team

Job Type: Full-time

Pay: £28,420.00-£40,550.01 per year

Benefits:

• Company pension

• Free parking

Experience:

• Managing Call centre : 3 years (required)