Call Handler/Scheduler

Call Handler/Scheduler
Based in North London
Permanent
Office based
Monday to Friday
0800-1730

The Repairs Planner is responsible for coordinating and scheduling maintenance and repair works within a social housing environment. This role ensures that repairs are delivered efficiently, appointments are effectively managed, and residents receive a high standard of service.

Key Responsibilities

• Schedule and allocate repair and maintenance jobs to operatives and contractors in a timely and efficient manner.

• Monitor diaries to ensure optimal use of resources and minimise travel time.

• Act as the main point of contact for residents regarding repair appointments, providing updates and managing expectations.

• Prioritise emergency and urgent repairs in line with service level agreements (SLAs).

• Liaise with operatives, supervisors, and external contractors to ensure works are completed within target timescales.

• Reschedule appointments as required, ensuring minimal disruption to residents.

• Maintain accurate records of repairs, appointments, and job statuses within the housing management system.

• Handle inbound and outbound calls, emails, and queries related to repairs.

• Identify and escalate any issues that may impact service delivery.

• Support continuous improvement by highlighting inefficiencies and suggesting solutions.