Contracts Manager - Responsive Repairs & Voids

Location: Yeovil office, covering Bristol, Dorset, Gloucestershire, Hampshire, Somerset and Wiltshire
Working Hours: Monday to Friday, 39 hours per week

The Role

Our client is seeking an experienced Contracts Manager to manage the delivery of responsive repairs and void works within a Social Housing environment.

This is an excellent opportunity to join a well-established organisation where you can make a real impact on service delivery, customer satisfaction, and team performance. You will lead a team of Site Managers, ensuring contracts are delivered safely, efficiently, and to a high standard.

You will oversee responsive repairs and void works, ensuring programmes are delivered on time, within budget, and with a strong focus on quality, compliance, and Health & Safety.

The successful candidate will be client-facing and have extensive experience managing responsive repairs and voids within Social Housing. The team currently delivers approximately 65 responsive repairs per day and 12 void properties per week, providing a varied role with the opportunity to make a significant impact.

You will also support continuous improvement, build strong relationships with customers and stakeholders, and help deliver social value within the communities served.

What's in it for you?

• Attractive salary and benefits package

• 27 days annual leave plus bank holidays, with the option to buy or sell holidays

• Pension scheme with employer contributions

• Company car or car allowance

• Healthcare benefits

• High street, retail and way of life discounts

• Paid volunteering opportunities

• Long service awards

• Additional employee benefits

Key Responsibilities

As Contracts Manager, you will:

• Lead and support Site Managers, subcontractors, and operational teams

• Ensure contracts are delivered safely, efficiently, and to client expectations

• Monitor progress, costs, quality, and programme performance

• Ensure contract documentation and reports are completed accurately and on time

• Attend client meetings to review performance and future works planning

• Maintain strong client relationships

• Monitor KPIs, work in progress, and operational performance

• Ensure compliance with Health & Safety, quality, and contractual requirements

About You

You will be an experienced Contracts Manager with a background delivering responsive repairs and void works within Social Housing.

You will have experience managing internal and external works, leading teams, and delivering high-quality services for customers and clients.

Ideally, you will hold SMSTS or an equivalent qualification/NVQ. If this has expired, support will be available to renew it. Your experience, knowledge, and ability to successfully manage contracts are key.

You will be:

• Experienced in responsive repairs and void contracts

• A confident communicator with strong stakeholder management skills

• Commercially aware and focused on delivery

• A proactive team leader who can motivate and support others

• Organised and solutions-focused

You will also need:

• A full UK driving licence, as travel to sites will be required

• The ability to successfully complete a DBS check

About the Organisation

Our client is a respected provider of property maintenance and refurbishment services, delivering quality solutions across the UK.

With a strong focus on customer service, operational excellence, and developing its people, the organisation works closely with clients and communities to improve homes and living environments.

They are committed to creating an inclusive workplace where employees are supported, valued, and encouraged to develop their careers.

Applications are welcomed from candidates who can demonstrate the right skills, experience, and potential, even if they do not meet every requirement listed.