Contracts Manager - Responsive Repairs & Voids

Location: Yeovil (Hybrid)
Salary: Up to £55,000 + Company Car or £450 Car Allowance
Contract: Permanent | Full-Time

An exciting opportunity has arisen for an experienced Contracts Manager to lead the delivery of a busy Social Housing Responsive Repairs & Voids contract across a portfolio of retirement living and supported housing properties.

We're looking for someone with a strong background in social housing responsive maintenance who thrives in a fast-paced operational environment and has a proven ability to drive performance, improve KPIs, and lead teams through periods of change.

This is a key leadership role with responsibility for a contract valued at approximately £3-5 million, overseeing responsive repairs, voids, operational performance, commercial awareness, and service delivery.

The Role

As Contracts Manager, you will:

• Lead the day-to-day delivery of a high-volume responsive repairs and voids contract.
• Manage and support a team of four Responsive Repairs & Voids Supervisors.
• Drive improvements in work-in-progress (WIP) performance and overall contract delivery.
• Work closely with commercial teams to ensure financial and operational targets are achieved.
• Oversee approximately 65 responsive repair jobs per day and around 12 void properties per week.
• Build strong working relationships with clients, internal teams, subcontractors, and direct labour.
• Ensure compliance with Health & Safety legislation, CDM regulations, and company procedures.
• Monitor KPIs, productivity, quality, and customer satisfaction to continually improve performance.
• Manage operational resources, including vehicles, van stock, purchasing cards, and materials.
• Work collaboratively with planning and helpdesk teams to ensure efficient scheduling and service delivery.

About You

To be successful in this role, you'll have:

• Essential: Previous experience managing Social Housing Responsive Repairs contracts.
• Experience leading operational teams within responsive maintenance and voids.
• A strong understanding of responsive maintenance performance measures, including KPIs, SORs, and productivity.
• Good commercial awareness with experience managing contract performance and budgets.
• Knowledge of Health & Safety legislation, including CDM regulations.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• Good IT skills, including Excel and experience using repairs management systems such as OneServe, E20, or similar.
• The ability to manage multiple priorities in a busy operational environment.

What's on Offer

• Salary up to £55,000
• Company car or £450 per month car allowance
• Hybrid working (typically 3-4 days in the office with site and home working)
• Opportunity to lead a significant social housing contract
• Join a well-established business with excellent long-term career prospects
• Supportive leadership team and opportunities for professional development

If you're an experienced Contracts Manager with a background in Social Housing Responsive Repairs and you're looking for your next challenge, we'd love to hear from you.