Customer Care Co-Ordinator

Customer Care Co-ordinator

Location: Wythenshawe
Salary: £25,500 - £26,500
Hours: Monday - Friday 40 hours per week
Start Date: Immediate/subject to notice

About the Role

My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast-paced, team-focused environment.

You'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of facilities services.

Key Responsibilities

• Provide efficient administrative and compliance support across the FM contract.
• Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery.
• Liaise with clients and contractors via phone and Helpdesk systems.
• Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors.
• Produce and maintain reports, documentation, and records to audit-ready standards.
• Work closely with the management team to support ongoing contract delivery.

Requirements

• Previous experience in Facilities Management administration or a similar role. (desirable)
• Strong organisational skills and attention to detail.
• Reliable, self-motivated, and able to manage a busy workload.
• Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial).

How to Apply

If you're interested, please send your CV or contact Jess on 01618869670 for more information.