Customer Liaison Officer

Temp to Perm

Manchester (North Manchester & surrounding areas)

£29,000 - £31,000 | Monday-Friday | 8:00am-4:30pm

Start: Immediate/Notice period

Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.

You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.

* Liaise with residents, Scheme Managers and the client to keep everyone informed

* Support the delivery of social value / community engagement events

* Collate customer satisfaction surveys and feedback

* Monitor, log and help resolve resident complaints in a professional manner

* Work closely with the Site/Project Manager to maintain a strong communication bridge

* Support conflict resolution and de-escalate concerns on site where needed

* Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)

* Strong customer service and communication skills

* Confident handling sensitive conversations and complaints

* Organised, proactive and able to manage multiple stakeholders

Interested?

Send your CV over or call Jess on 01618869670 for a quick chat.

Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West