Customer Liaison Officer

Customer Liaison Officer

Location: Sheffield
Contract: Temporary initially 6 months, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £14 - £15.50 per hour dependent on experience

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?

Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield.

As a customer liaison officer, you will;

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

As a customer liaison officer, is it required that you;

• Have excellent face to face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence
• Have a clean criminal record for DBS checks

If you're an experienced Customer Liaison Officer looking for an opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on 01618869670

RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property