Customer Service Advisor

Customer Service Advisor
Based in Hitchin
Temporary contract
£15.50-£16.50 per hour
Office based

Duties & Responsibilities

• Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service.
• Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan. Planning repairs and maintenance requests to the relevant operative.
• Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality
• Coordinating the successful completion of daily works orders in conjunction with all direct reports.
• Work towards individual and client KPI's.
• Ensure trade skill sets and location parameters are working effectively.
• Tracking and monitoring to completion to ensure a first-time fix.
• Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
• Check the previous day's diary to ensure all jobs were completed and closed down.