Housing & Support Officer

HMO Housing & Support Officer
Based in South Bedfordshire
Permanent
£25-27K per annum

About the Role

As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence.

Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered.

This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement.

You will receive full induction, ongoing supervision and training to support you in the role.

What You'll Be Doing

• Providing person-centred support and regular coaching sessions tailored to individual needs
• Supporting customers to manage their tenancies successfully and plan positive move-on pathways
• Completing support plans and risk assessments (training provided where required)
• Helping customers access benefits, manage personal contributions and understand financial responsibilities
• Carrying out regular property visits and basic health & safety checks
• Working collaboratively with colleagues and partner agencies to achieve positive outcomes
• Maintaining accurate records and updating internal systems
• Promoting safeguarding, professional boundaries and respectful shared living environments
• You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support.

Essential Criteria

• Experience supporting vulnerable individuals in a customer-focused or community setting
• Ability to manage challenging behaviour in a professional and calm manner
• Strong communication and organisational skills
• Basic IT skills (Word, email, case recording systems)
• Full UK driving licence and access to your own vehicle for work purposes

Desirable (Training Can Be Provided)

• Knowledge of housing, welfare benefits or tenancy sustainment
• Experience completing support plans or risk assessments
• Understanding of mental health or substance misuse support
• NVQ Level 3 in Social Care (or equivalent)
• Experience working within supported housing