Neighbourhood Manager

Neighbourhood Manager
Tunbridge Wells
12 Month FTC
£34-40K based on experience

Key Responsibilities

• Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services.
• Build positive relationships with residents, community groups, local authorities, and partner agencies.
• Support residents to sustain successful tenancies and access appropriate services.
• Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners.
• Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups.
• Identify and address environmental and estate management issues to maintain attractive neighbourhoods.
• Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively.
• Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects.
• Ensure compliance with housing legislation, policies, and regulatory standards.
• Monitor performance and contribute to service improvements that enhance the resident experience.

About You

You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live.