Planner

X2 Planners
Based in Croydon
Temp to perm
office based

Key Responsibilities

Repairs Planning & Coordination

• Plan and schedule damp and mould inspections, remedial works and follow-on repairs.
• Allocate work to appropriate operatives and specialist contractors based on skills, availability and location.
• Ensure appointments are arranged within required service timescales.
• Monitor outstanding jobs and proactively identify potential delays.
• Coordinate follow-on works where further repairs or treatment are identified.
• Ensure work orders contain accurate and relevant information for operatives.
• Update repairs management systems with appointment, job and completion information.
• Liaise with surveyors and operational teams to ensure appropriate works are planned.

Damp & Mould Case Management

• Monitor damp and mould cases from initial instruction through to completion.
• Ensure jobs are appropriately categorised and prioritised.
• Track inspections, treatment, remedial works and any required follow-up visits.
• Escalate urgent or complex cases to the appropriate manager or surveyor.
• Ensure outstanding actions are followed up within agreed timescales.
• Support the team in maintaining accurate records and case histories.

Resident & Customer Service

• Contact residents to arrange and confirm appointments.
• Provide clear and professional information regarding planned works and appointment arrangements.
• Respond to resident queries and ensure issues are passed to the appropriate team where necessary.
• Maintain a customer-focused approach, particularly when dealing with residents experiencing damp and mould issues.
• Record relevant communication and actions accurately on the repairs system.
• Identify vulnerable residents or concerns requiring escalation in line with company procedures.

Contractor & Operative Liaison

• Communicate daily with operatives, surveyors and subcontractors regarding planned works.
• Check that operatives have the necessary job information before attending properties.
• Monitor operative attendance, job progress and completion.
• Follow up incomplete or aborted appointments.
• Assist with resolving scheduling and access issues.
• Escalate recurring contractor or performance issues to the relevant manager.

Administration & Compliance

• Maintain accurate and up-to-date repairs records.
• Ensure all relevant documentation, photographs, reports and completion information are recorded appropriately.
• Produce basic reports and updates on outstanding damp and mould works.
• Support the team in meeting contractual, operational and regulatory timescales.
• Follow company policies relating to health and safety, safeguarding, data protection and customer service.
• Maintain confidentiality and handle resident information appropriately.

Key Skills & Experience

Essential

• Excellent organisational and time-management skills.
• Strong attention to detail.
• Good verbal and written communication skills.
• Confident using IT systems, including Microsoft Office.
• Ability to manage multiple tasks and changing priorities.
• Ability to work effectively as part of a team.
• Customer-focused approach with a professional and empathetic manner.
• Ability to remain calm and professional when dealing with challenging situations.
• Willingness to learn about damp, mould, housing repairs and property maintenance.