Reactive Repairs Supervisor

Repairs Supervisor - Social Housing

Location: South East London

Salary: £45,000 per annum + Company Van & Fuel Card

Job Type: Permanent, Full-Time

Repairs Supervisor - Day-to-Day Repairs

Repairs Supervisor - Day-to-Day Repairs

A well-established Social Housing Contractor is looking to recruit an experienced Repairs Supervisor to oversee a team delivering responsive day-to-day repairs across occupied social housing properties throughout South East London.

This is an excellent opportunity for a motivated supervisor with a strong repairs and maintenance background who enjoys managing operatives, ensuring high-quality workmanship, and delivering excellent customer service.

Key Responsibilities

• Supervise and manage a team of multi-skilled operatives carrying out day-to-day responsive repairs.
• Allocate and monitor workloads to ensure repairs are completed within agreed KPIs and service level agreements.
• Carry out pre- and post-inspections to ensure work is completed to the required quality standards.
• Monitor productivity, quality, and performance of operatives and subcontractors.
• Provide technical support and guidance to tradespeople on site.
• Ensure all works comply with health and safety legislation, company policies, and industry standards.
• Build positive working relationships with residents, housing officers, and client representatives.
• Resolve customer queries and complaints professionally and efficiently.
• Identify additional works where required and raise recommendations.
• Ensure accurate completion of paperwork, inspection reports, and updates via handheld devices or scheduling systems.
• Conduct toolbox talks, performance reviews, and support the ongoing development of the team.
• Assist in achieving contractual KPIs relating to quality, customer satisfaction, productivity, and first-time fix rates.

Candidate Requirements

• Previous experience as a Repairs Supervisor, Maintenance Supervisor, Voids Supervisor, or similar within the social housing or property maintenance sector.
• Strong knowledge of responsive maintenance and day-to-day repairs.
• Experience managing direct labour operatives and subcontractors.
• Good understanding of building maintenance, repairs, and construction processes.
• Ability to prioritise workloads in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong IT skills with experience using repairs management systems.
• Full UK Driving Licence (essential).

Desirable

• SSSTS or SMSTS qualification.
• Trade background (Carpentry, Plumbing, Multi-Trade, or similar).
• Health & Safety qualifications such as IOSH or NEBOSH.
• Experience working under social housing maintenance contracts.

What's on Offer

• £45,000 basic salary
• Company van and fuel card
• Permanent, full-time position
• Annual leave plus bank holidays
• Pension scheme
• Ongoing training and career progression
• Opportunity to join a reputable Social Housing Contractor with a strong pipeline of work across London.

If you have experience supervising responsive repairs within the social housing sector and are looking for your next permanent opportunity, we'd like to hear from you. Apply today for immediate consideration.