Repairs Planner

Location: Lewisham
Contract: Temporary to Permanent
Salary: £16-£18 per hour
Working Arrangement: Fully office-based initially, with potential for 1 day working from home once settled into the role

The Role

We are currently recruiting for an experienced Planner to join a busy repairs and maintenance team based in Lewisham

You will be responsible for coordinating and scheduling repairs and maintenance works, ensuring jobs are allocated efficiently and appointments are managed effectively.

This is a temp-to-perm opportunity, with the potential for hybrid working once you are fully settled and confident in the role.

Key Responsibilities

• Schedule and coordinate repairs and maintenance appointments.
• Allocate jobs to operatives based on location, availability and skill set.
• Manage operative diaries and workloads effectively.
• Liaise with residents, operatives, contractors and internal teams.
• Ensure repairs are completed within agreed timescales.
• Deal with appointment changes, cancellations and scheduling issues.
• Monitor outstanding and overdue repairs and take appropriate action.
• Prioritise emergency and urgent repairs appropriately.
• Keep internal systems and records up to date.
• Handle resident queries professionally and provide regular updates.
• Work closely with the wider repairs team to ensure an efficient service.

About You

The ideal candidate will have:

• Previous experience as a Repairs Planner, Scheduler, Repairs Coordinator or similar.
• Experience within social housing, property maintenance or a similar environment is highly desirable.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• The ability to manage a busy workload and prioritise effectively.
• Good attention to detail and strong IT skills.
• A confident and professional telephone manner.
• The ability to work well under pressure and as part of a team.