Responsive Repairs Supervisor

Responsive Repair Supervisor

Location: High Wycombe

Salary: £45,000 per annum

Hours: 40 hours per week + Call Out & Overtime

Benefits: Company Van & Fuel Card

Overview:

We are recruiting for a hands-on Working Supervisor to support a social housing provider delivering responsive maintenance and project works across occupied residential properties.

This role combines trade expertise with day-to-day supervision. You will lead from the front, supporting a team of operatives while ensuring works are delivered safely, efficiently, and to the required quality and compliance standards.

The Role

You will manage a team of approximately 12-13 operatives, acting as the first point of contact for operational matters and ensuring service delivery meets KPI, compliance, and resident satisfaction targets.

Supervision & Work Delivery

• Supervise works through regular site visits, ensuring jobs are completed safely, on time, and to specification

• Act as the main operational contact within your area, escalating issues where required

• Monitor operative performance including productivity, quality of work, tablet usage, and timekeeping

• Carry out quality assurance checks on completed jobs

• Provide technical support, fault diagnosis, and assistance with complex repairs

• Support parts logistics and provide hands-on site assistance where required

• Assist in resolving customer complaints and service-related issues

Health, Safety & Compliance

• Ensure full compliance with Health & Safety legislation including CDM Regulations and COSHH

• Deliver toolbox talks and safety briefings

• Maintain accurate H&S records including permits, near-miss logs, and incident reporting

• Promote a proactive safety culture across the team

• Complete weekly checks on tools, equipment, and materials

• Ensure accurate and timely updates are recorded on the CAFM/job management system

About You

We are looking for a credible, hands-on supervisor with strong technical knowledge and the confidence to lead from the front in occupied domestic properties.

Essential Requirements:

• SSSTS (minimum) - SMSTS desirable

• Valid CSCS Supervisor Card

• Recognised trade qualification (City & Guilds / NVQ Level 2 or 3)

• Proven experience as a Working Supervisor / Working Foreman in responsive maintenance

• Experience in occupied residential repairs, including urgent works and in-day replanning

• Strong knowledge of Health & Safety legislation and safe systems of work

• Experience working in KPI-driven environments focused on quality and compliance

• Experience using CAFM/job management systems (e.g. Maximo, Optimise)

• Full UK Driving Licence

• Eligible for, or currently holding, Security Clearance (SC)

This is an excellent opportunity to join a stable contract within social housing, offering long-term prospects and additional earning potential through overtime and call-out.

Please sumbit your CV to this job application if this postion is of interest to you.