Senior Repairs Coordinator

Senior Repairs Coordinator
Location: Basildon
Job Type: Permanent
Working Arrangement: Fully Office Based
Salary: 28-30K

About the Role

We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment.

The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role.

Key Responsibilities

• Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors.
• Manage daily diaries to ensure maximum productivity and efficient planning.
• Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.
• Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.
• Escalate complex repairs and complaints where required.
• Support the management team with day-to-day operational oversight.
• Ensure all systems and records are accurately maintained and updated.
• Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.
• Monitor outstanding jobs and proactively drive completion.
• Assist in mentoring and supporting junior coordinators where required.
• Maintain excellent customer service standards at all times.

Essential Experience & Skills

• Proven experience working within social housing repairs and maintenance.
• Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role.
• Strong understanding of responsive repairs processes and scheduling systems.
• Experience managing high-volume workloads in a fast-paced environment.
• Excellent organisational and communication skills.
• Ability to prioritise workloads and problem-solve effectively.
• Strong IT skills including Microsoft Office and housing/repairs management systems.
• Ability to work well under pressure and meet deadlines.