Call Handler - Social Housing

Location: West or North London
Salary: £17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.

The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.

Key Responsibilities

• Handling a high volume of inbound calls from residents and customers
• Responding to queries in a professional and helpful manner
• Logging calls and updating customer records accurately
• Taking details of repairs, maintenance issues and service requests
• Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
• Providing regular updates to residents where required
• Escalating urgent or complex issues appropriately
• Maintaining accurate records on internal systems
• Delivering a high level of customer service at all times

About You

The successful candidate will ideally have:

• Previous experience in a call centre, customer service, contact centre or housing environment
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail and accurate data entry skills
• The ability to remain calm and professional when dealing with challenging customers
• Good IT and administration skills
• The ability to work effectively in a busy, target-driven environment
• Previous Social Housing, Repairs or Property Services experience would be advantageous