Job Description - Customer Support Officer

Location: Bedfordshire
Pay Rate: £17.00 per hour
Contract: Temporary to Permanent
Hours: 37.5 hours per week

The Role

We are currently recruiting for a Customer Support Officer to join a busy and customer-focused team. The successful candidate will be responsible for handling customer enquiries, providing accurate information and ensuring a professional and positive customer experience.

Key Responsibilities

• Respond to customer enquiries by phone and email.

• Provide accurate information and resolve queries efficiently.

• Update customer records and maintain accurate information on internal systems.

• Liaise with internal departments to resolve issues and follow up on outstanding enquiries.

• Deliver excellent customer service and maintain a professional approach at all times.

Requirements

• Previous experience in a customer service or customer support role.

• Excellent communication and organisational skills.

• Good IT skills and experience using Microsoft Office.

• Ability to manage workloads, prioritise tasks and work effectively within a team.

This is an excellent opportunity for someone looking to develop their career within a customer-focused organisation, with the potential to secure a permanent position.