Location: Stockport
Contract: 12-month contract

Working hours: Monday - Friday 37 hours per week

An opportunity has arisen for an experienced Resident Engagement Officer to join a housing-focused organisation in Greater Manchester.

The successful candidates will help strengthen relationships with customers and local communities, creating opportunities for residents to share their experiences and contribute to the development of services.

Key Responsibilities

• Plan and coordinate customer and community engagement activities
• Build positive relationships with residents, community groups and partner organisations
• Encourage participation from individuals and groups who are less likely to engage
• Gather, review and summarise customer feedback
• Identify trends and provide useful insight to internal teams
• Support resident-led groups and community initiatives
• Prepare accessible communications for different audiences
• Coordinate several engagement projects and activities at the same time
• Promote inclusive participation across all areas of work

About You

To be considered, you should have:

• Experience in tenant, resident, customer or community engagement
• Knowledge of the social housing sector and relevant consumer standards
• Strong communication and relationship-building skills
• Confidence working with customers from a variety of backgrounds
• The ability to analyse feedback and communicate findings clearly
• Good organisational skills and the ability to manage competing priorities
• A collaborative and proactive approach
• A strong commitment to equality, diversity and inclusion