Job Title: Resident Liaison Officer (RLO)

Location: NW10 - Covering North West London
Job Type: Temp-to-Perm
Salary: £32,000-£34,000 per annum
Car Allowance: £4,560 per annum
Equivalent Hourly Rate: Approximately £18.75-£19.77 per hour, including car allowance
Essential: Full UK Driving Licence and access to a car

Job Overview

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a busy property services team, covering North West London.

The successful candidate will act as the main point of contact for residents throughout planned works, repairs and maintenance programmes, ensuring residents are kept informed and receive a positive customer experience.

This role would suit someone with previous resident liaison experience within social housing or property maintenance who is confident communicating with residents, coordinating access and resolving queries in a fast-paced environment.

Key Responsibilities

• Act as the main point of contact for residents throughout planned works and maintenance programmes.

• Liaise with residents to arrange appointments, provide updates and explain upcoming works.

• Carry out resident visits and consultations where required.

• Manage complaints, concerns and queries, resolving issues professionally and promptly.

• Coordinate with site teams, contractors and management to ensure works run smoothly.

• Support access arrangements and minimise disruption to residents.

• Maintain accurate records of resident communications, appointments and feedback.

• Ensure vulnerable residents and individual needs are identified and appropriately supported.

• Help maintain high levels of resident satisfaction throughout the works programme.

Essential Requirements

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.

• Experience within social housing, housing maintenance or planned works.

• Excellent communication and customer service skills.

• Strong organisational and problem-solving abilities.

• Confident dealing with residents, complaints and challenging situations.

• Full UK driving licence and access to a car, as travel across North West London is essential.

What's on Offer?

• Temp-to-perm opportunity.

• £32,000-£34,000 annual salary.

• £4,560 annual car allowance.

• A varied role covering North West London.

• The opportunity to join an established property services team.

If you have resident liaison experience and are looking for your next opportunity within social housing, we would love to hear from you.