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Escalation Procedure

We take our working values very seriously and Daniel Owen Ltd provides a full escalation procedure for queries that require increased support and attention.

If you already work for Daniel Owen ltd and have a query regarding your assignment or payment, please follow our escalation procedure to get the support you need:

  1. Call your consultant or local office to discuss the query. You can find our office numbers on our ‘contact page’, and your consultant will have included their direct numbers on any email communication with you so far.
    Contacting your consultant ensures that your query can be resolved by the person(s) who best understand your assignments and working details.

  2. If your consultant is unable to help, then please escalate to our customer service team on 0118 9521070, or send an email to
    customer.service@danielowen.co.uk
    Your query will be reviewed within 24 hours of contact - please supply as much detail as possible to help us understand and resolve your query.

  3. In the rare situation that further escalation is required, you can contact our Operations Director at our Head Office and request a full review. A senior member of staff within the business will review all available information and issue a response within 14 days.

Operations Director Level 3 Escalation form:

Form ID:6036

All complaints are logged and reviewed by our board of Directors in their monthly meetings to ensure quality of service and that improvements to our processes are made where necessary.