Customer Service Advisor

Customer Care Advisor

Location: Winsford | Full-Time | 3 months temp (initially) with a view to go perm | 24/7 Helpdesk Environment

My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests.

As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.

Key Responsibilities

• Act as the first point of contact for queries via phone
• Log, allocate, and update service requests accurately
• Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders
• Monitor planned and reactive maintenance performance, taking action to meet SLAs
• Raise and manage purchase orders for materials, uniforms, and parts
• Upload and maintain compliance documentation to ensure high audit scores
• Communicate effectively with customers, contractors, and internal account teams
• Support colleagues during busy periods or absences

About You

• Strong background in customer service, helpdesk, or call centre environments.
• Confident communicator with excellent telephone etiquette.
• Highly organised with strong attention to detail and multitasking ability.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.

Qualifications & Experience

• Experience in a similar role.
• Proven experience coordinating contractors or suppliers.

If you are interested and feel you fit the above requirements. Please apply or call Jess on 01618869670