Customer Service Officer
26012026_1769504893
Posted: 27/01/2026
- £18.00 - £18.42 per hour
- North London, London
- TEMPORARY
Customer Service Officer
Location: North London
Type: Temporary (Ongoing)
Rate: £18.42 PAYE
Schedule: Hybrid
Hours: 36 hours per week
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Customer Service Officer to join their team.
Key Responsibilities:
Follow call handling procedures for making and recording calls
Make contact with allocated cases
Input all gathered data onto local and national systems
Complete internal case reporting forms
Meet data return requirements
Prioritise new and ongoing cases
Allocate cases as required
Address customer queries and support those with accessibility needs
Identify and flag any high-risk or safeguarding concerns during contact
Attend regular contact tracing meetings
Talia Vince
Delivery Consultant