Property Block Manager

Job Title: Property Block Manager

Salary: £40,000 - £50,000 per annum
Location: Within the M25
Portfolio Size: Up to 600 residential units

About the Role

Our client, an established and independently owned residential property management company, is seeking an experienced and motivated Property Block Manager to join their growing team. The successful candidate will be responsible for the efficient and compliant management of a residential portfolio of up to 600 units, ensuring properties are maintained to a high standard and that clients and leaseholders receive a first-class service.

Due to the independent nature of the business, this role offers a collaborative working environment with minimal hierarchy, allowing managers to have their opinions heard and to play an active part in the company's ongoing development and success.

Key Duties and Responsibilities

• Full day-to-day management of a residential block portfolio in accordance with the terms of individual management agreements

• Acting as the primary point of contact for clients, leaseholders, and residents

• Preparation, management, and monitoring of annual service charge budgets

• Collection and control of service charge expenditure, ensuring costs remain within budget

• Arranging and conducting regular site inspections (generally once per week per development) to monitor cleanliness, repair standards, contractor performance, and overall condition of the buildings

• Identifying maintenance and repair requirements and instructing contractors accordingly

• Coordinating and supervising contractors and service providers to ensure works are completed to the required standard and within agreed timescales

• Overseeing health and safety compliance, including risk assessments, fire safety, and general building compliance

• Managing insurance claims from instruction through to resolution

• Responding to leaseholder and client enquiries professionally, efficiently, and within agreed timeframes

• Dealing with general leasehold matters and interpreting lease provisions when required

Skills, Experience, and Qualifications

• Proven experience working as a Property Block Manager or similar residential property management role

• Strong knowledge of residential property management processes and procedures

• Excellent organisational and workload management skills, with the ability to manage multiple sites simultaneously

• Strong communication skills, both written and verbal, with a professional and customer-focused approach

• Ability to build and maintain strong working relationships with clients, leaseholders, contractors, and colleagues

• Confident using property management software

• Good working knowledge of Microsoft Office, particularly Excel and Word

• IRPM or TPI qualification desirable but not essential

• A proactive, solutions-focused approach to work

Working Pattern

• Role is based within the M25

• Site inspections are generally carried out once per week per development, in line with management agreements

• Combination of site-based and office-based working

Benefits

• Competitive salary of £40,000 - £50,000 depending on experience

• 20 days annual leave plus Bank Holidays

• Quarterly social and team-building activities

• Salary sacrifice scheme for electric vehicles

• One-month paid sabbatical after 10 years' service, in addition to annual leave

• Supportive and collaborative working environment within an independently owned company