Repairs Manager

Repairs Operations Manager

Location: South West London
Contract: Permanent
Salary: £55,000 - £60,000 per annum

Overview

We are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock.

This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance.

Key Responsibilities

• Lead the operational delivery of responsive repairs, voids, and minor planned works

• Manage and develop a team of supervisors, operatives, and/or external contractors

• Ensure all repairs services are delivered in line with health & safety, compliance, and regulatory standards

• Take ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfaction

• Act as a senior escalation point for complex repairs issues and resident complaints

• Oversee contractor performance, including cost control, quality assurance, and service delivery

• Analyse performance data to identify risks, trends, and opportunities for continuous improvement

• Work collaboratively with internal stakeholders across housing management, customer services, and asset teams

Essential Experience & Skills

• Demonstrable experience managing repairs and maintenance services within social housing

• Strong operational and people management capability

• Proven experience managing budgets and contractor relationships

• Excellent understanding of responsive repairs, voids processes, and compliance obligations

• Strong customer service ethos with experience handling escalated complaints

• Confident communicator with the ability to engage residents, teams, and senior stakeholders

Desirable

• Relevant technical or professional qualifications (e.g. CIOB, HNC/HND in Construction or Building Services)

• Experience managing large or complex housing portfolios

• Knowledge of housing regulations and best practice within a London context

What's on Offer

• £55,000 - £60,000 salary (dependent on experience)

• Permanent contract with a stable and reputable housing provider

• South West London-based role with a local operational patch

• Opportunity to make a tangible impact on frontline service delivery

• Long-term career progression and development opportunities

Next Steps

If you are an experienced Repairs Operations Manager seeking a permanent role within social housing in South West London, please apply today or contact us for a confidential discussion.