Service Manager

Service Manager - Planned Works

Contract: Temporary
Rate: £23-£29 per hour
Location: East London

We are currently recruiting for an experienced Service Manager - Planned Works to join a social housing provider on a temporary basis. This is a key operational role overseeing the delivery of planned maintenance and capital works programmes across a residential housing portfolio.

The role is ideal for a hands-on service manager with strong contractor management experience and a solid understanding of compliance, budgets, and resident-focused delivery.

The Role

As Service Manager, you will be responsible for managing planned works programmes including component replacements, cyclical maintenance, and improvement works. You will ensure projects are delivered on time, within budget, and to the required quality standards, while maintaining a strong focus on resident satisfaction and statutory compliance.

Key Responsibilities

• Oversee the delivery of planned works programmes across social housing stock.

• Manage external contractors and consultants, monitoring performance, quality, cost, and health & safety compliance.

• Ensure works are delivered in line with budgets, programmes, and regulatory requirements.

• Act as a point of escalation for operational issues, contractor performance, and resident concerns.

• Work closely with internal teams including asset management, housing, finance, and compliance.

• Monitor KPIs, prepare reports, and provide updates to senior management.

• Support procurement activity and contract management where required.

• Ensure a strong customer focus, minimising disruption and maintaining clear communication with residents.

About You

• Proven experience managing planned works programmes within social housing or a similar housing environment.

• Strong knowledge of building maintenance, capital works, and compliance requirements.

• Experience managing contractors and overseeing multiple workstreams simultaneously.

• Good financial awareness, including budget management and cost control.

• Strong organisational and stakeholder management skills.

• Confident communicator, able to manage both internal teams and external suppliers effectively.

What's on Offer

• Competitive hourly rate of £23-£29, depending on experience.

• Opportunity to join a well-established housing organisation on a key interim assignment.

• Fast-paced role with real responsibility and impact.