Temporary Accommodation Income Officer

Temporary Accommodation Income Officer
Location: South East London
Type: Temporary (Ongoing)
Rate: £20 PAYE per hour
Schedule: 2 days in the office, 3 days working from home
Hours: 35 hours

Social Housing Experience Required

Daniel Owen are proud to be representing a well-known client based in the South East London area who are looking for a highly skilled Temporary Accommodation Income Officer to join their team

Key Responsibilities - Temporary Accommodation Income Officer:

• Effectively manage a case load of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.

• Engage proactively with residents via phone, home visits, and office interviews.

• Provide support to residents to maximise their income, ensuring they are not financially excluded.

• Represent the organisation in possession proceedings at County Courts.

• Maintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.

• Ensure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.

• Attend evictions when required, conducting inventories of goods and arranging removals and storage.

• Work with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.

• Collaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.

• Meet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets.