Client Support Administrator

Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
0800-1700
£25-26K per annum.

General Description:

To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.

This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.

Key Responsibilities:

Operational Management

• Input jobs into the company workflow management system
• Update job workflows on the management system
• Book appointments with residents
• Schedule appointments for engineers including re-scheduling appointments for priority jobs
• Daily uploading of Asbestos Reports onto works orders on our scheduling system.
• Basic understanding and interpretation of engineers technical notes.
• Updating spreadsheets, overdue reports and client portals
• Arrange parking for engineers (when required)
  
  
• To deliver excellent customer service
• To undertake any training provided by the company
• To fully participate with performance improvement programmes, including appraisals
• To liaise with office staff and supervisors to assist in the resolving of queries
• To support any business change for the benefit of the company
• Adhere to any KPI's set by the company
• Any ad-hoc duties as reasonably instructed by your line manager or directors