Complaints Officer

Complaints Officer
South East London, Bromley
Temporary
Office based - Mon to Fri
£14 per hour

Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team.

Purpose of the Job - Complaints Officer

• Manage and resolve customer complaints ensuring timely and fair outcomes.

• Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process.

• Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code.

• Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints.

• Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.