Complaints Officer

Job Title: Complaints Officer (Stage 2)
Location: North London
Contract: Temporary - Ongoing
Hours: 36 per week
Pay: £22 PAYE per hour
Working Pattern: Hybrid available

Social Housiing Experience Required

Daniel Owen are proud to be representing a well-known client based in the North London area who are looking for a highly skilled Complaints Officer to join their team

Key Responsibilities:
* Handle complaints in line with legislation and Ombudsman requirements.
* Act as an objective investigator for Stage 2 complaints and formal enquiries.
* Work with senior managers to prepare adjudications under statutory procedures.
* Promote effective, transparent complaints handling across the company.
* Deliver training and guidance to staff on complaints processes and legislation.
* Use case management systems to monitor performance and identify trends.
* Contribute to service improvement projects and share learning from complaints.