Customer Service - Front Line Housing

Looking for Front Line Customer Service Officer for a company in SE London

Long-term contract

The hours of work will be Monday to Friday 8:00am - 4:00pm

36hour week

Summary of role:

• First point of contact for all enquires which are handled by the Customer Service Centre via telephone and any front facing services as required.

  We are looking for someone with a passion for customer service, who can work as part of a team and who has direct experience of working in a fast paced multi-service contact centre.

  You will have an appetite for resolving customer enquires through to completion ensuring that all issues are dealt with efficiently and effectively.

  You will have a proven track record of service knowledge relating to Housing, Repairs, Registration Services, Environmental Services, Highways, Planning and other services which may be directed to the Call centre. Be part of a team which facilitates a digital assistance front line service to enable all residence to access online services

Qualifications & Experience:
The ideal candidate will have/be:
* Strong communication skills
* Previous telephone experience
* Strong word-processing/administration skills, demonstrating attention to detail and accuracy at all times
* Excellent organisational/time management skills
* Ability to work under pressure to strict deadlines

Full time office based with scope for progression