Damp and Mould Manager

Damp & Mould Manager - Social Housing
Temp to Perm | Up to £60,000 | East London | Immediate Start

Overview
We are working with a reputable East London housing provider to recruit an experienced Damp & Mould Manager on a temp-to-perm basis, available for an immediate start. This is a vital role focused on delivering a proactive, compliant, and customer-centred approach to damp, mould, and condensation cases across a diverse housing portfolio.

The Role
As the Damp & Mould Manager, you will lead on all damp and mould investigations, case management, remediation works, and prevention strategies. You'll manage contractors, surveyors, and internal teams to ensure issues are rectified swiftly, safely, and in line with regulatory standards and best practice. This role requires strong technical knowledge, excellent stakeholder engagement, and the ability to manage high-volume, sensitive cases.

Key Responsibilities

• Oversee and manage all damp, mould, and condensation cases from initial report through to resolution.

• Carry out or coordinate surveys, diagnostics, and root-cause assessments across the East London housing stock.

• Develop and implement remedial action plans, ensuring timely, cost-effective, and high-quality outcomes.

• Manage contractors, surveyors, and operatives involved in inspection and repair works.

• Maintain full compliance with relevant legislation, including the Housing Ombudsman guidance, HHSRS, and internal policies.

• Produce reports, action plans, and case updates for senior management and stakeholders.

• Lead on complex or high-risk cases, ensuring a robust, empathetic, and customer-focused approach.

• Track KPIs and trends to identify hotspots and recommend long-term preventative strategies.

• Work collaboratively with tenancy, estates, and asset management teams to support early intervention and education initiatives.

• Manage complaints, escalations, and disrepair cases relating to damp and mould.

About You

• Proven experience managing damp and mould cases in social housing, property services, or a similar environment.

• Strong understanding of building pathology, damp diagnostics, ventilation, and remedial techniques.

• Excellent stakeholder management skills with the ability to handle sensitive customer issues.

• Strong report-writing abilities and good knowledge of compliance and regulatory requirements.

• Ability to work at pace, prioritise effectively, and manage a high caseload.

• Available to start immediately.

• Driving licence.

What's on Offer

• Temp-to-perm opportunity with long-term career prospects.

• Competitive salary up to £60,000 on permanent appointment.

• Immediate start available.