Help-Desk Operator
JW-Heldesk-2_1757510509
Posted: 10/09/2025
- £12.21 - £13.69 per hour
- Salford, Greater Manchester
- PERMANENT
Help-desk Administrator Required
Job Type: Temp - Perm
Start date: Immediate/Notice period
Location: Salford
Salary: £25,500 - £26,000
JOB DESCRIPTION:
An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.
Working hours
Monday to Friday
8:30am - 5pm.
Daily responsibilities will include:
- Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
- Provide accurate records of all the details of each Service request into the appropriate systems
- Provide a level of customer service which meets or exceeds the service commitment
- Accurately record details of all Service Requests
- Exhibit clear and professional behaviour when communicating via telephone or mail
- To achieve a high degree of customer and supplier satisfaction
Requirements for the role:
- Customer Service/Helpdesk experience
- Good Communication
- Knowledge of computer databases and their applications
- Planning and Organising
- Analytical Thinking
If you are interested in the role, please send your CV or call Jess on 01618869670
Jess Whelan
Delivery Consultant