Helpdesk Coordinator

Helpdesk Coordinator (Nights) - Emergency Response
Working Hours: 7:00 PM - 7:00 AM (Night Shifts)
Pay Rate: £13.85 per hour
Pre-Employment Checks Required: Standard DBS Check

About the Role

We are looking for Helpdesk Coordinators to join our Emergency Response team for night shifts. Based at the Midland Metropolitan University Hospital, you will play a key role in managing service requests and ensuring that engineering tasks are assigned and completed efficiently.

Key Responsibilities

• Respond to incoming calls and emails, accurately logging all service requests

• Prioritise and dispatch jobs to the appropriate engineers

• Monitor open jobs and escalate delays or issues as needed

• Ensure all data is accurately recorded in the system

• Work collaboratively with internal teams and external contractors

• Deliver a high level of customer service at all times

What We're Looking For

• Previous experience in a helpdesk, customer service, or call centre role

• Excellent communication skills, both written and verbal

• Strong IT skills, including experience with Microsoft Office

• Organised and able to prioritise tasks in a fast-paced environment

• Comfortable working independently and as part of a team

• Experience with CAFM systems (e.g. Maximo) is desirable but not essential

Additional Information

• Uniform or dress code details will be provided during onboarding

• A driving licence is not required for this position