Planner/ Scheduler

Job Title: Planner/ Scheduler - Social Housing
Location: Herfordshire
Salary: £28,000
Contract Type: Permanent
Working Hours: Full-Time

About the Role

We are currently seeking a proactive and detail-oriented Planner to join our client's team within the social housing sector. This role is vital in ensuring that maintenance and repairs are scheduled efficiently, with a focus on maximising workforce productivity and delivering high-quality service to residents.

As a Planner, you will be responsible for the coordination of trades operatives, scheduling appointments, and monitoring job progress across a busy and dynamic environment. This is an excellent opportunity for someone with strong organisational skills and a background in housing or repairs scheduling to make a tangible impact within a community-focused organisation.

Key Responsibilities

• Schedule and allocate responsive, void, and planned maintenance work to operatives and contractors

• Monitor and manage diaries to ensure maximum productivity and compliance with SLAs

• Liaise with tenants, operatives, and subcontractors to confirm appointments and resolve scheduling conflicts

• Track job progress using the organisation's systems, ensuring updates and notes are recorded accurately

• Support the repairs team with administrative tasks and provide exceptional customer service

• Work closely with supervisors and managers to ensure the efficient delivery of maintenance services

• Proactively flag delays or issues that may impact job completion timescales

Requirements

• Proven experience in a similar planning or scheduling role, ideally within social housing, facilities management, or maintenance services

• Strong IT skills, particularly in using housing management or scheduling systems

• Excellent communication and customer service skills

• Ability to work under pressure and manage multiple priorities

• A team player with a proactive and solution-focused approach

• Understanding of compliance and service standards within the housing sector is desirable

What's on Offer

• Competitive salary

• Opportunity to work with a reputable and socially responsible organisation

• Career development and progression opportunities

• Supportive team environment and flexible working arrangements

Apply Today!
If you're a dynamic scheduler or coordinator with a passion for delivering outstanding housing services, we want to hear from you. Submit your CV for more information about this exciting opportunity.